Business Transformation Services

The Media & Entertainment industry is being transformed by a global business environment with increasing customer demand for innovation and higher value -- all while confronting new competitors.

To compete in today's volatile economy, the industry is looking at new business models in alignment with the changes in the marketplace, demanding an unprecedented and ever increasing performance from their technology solutions and their IT teams to improve their success in meeting their business goals.

HCL's Business Transformation Services offers services that assist the Media & Entertainment industry in aligning their operations strategy, business processes, and organization with the business strategy, enabling them to derive maximum business value from IT resources.

Join us to:

  • Discover the Business benefits of HCL’s Business Transformation Services.
  • Understand how the industry can achieve specific business goals and operational excellence.
  • Discuss how the industry can improve intimacy with their customers.
  • Learn how the industry can reduce IT intensity (IT spend to Revenue ratio) -- all while retaining control, keeping asset light and service focused.

Agenda


9:30AM–9:45AM:

Breakfast and Opening Presentation

Presented by Anil Ganjoo, SVP & Head – Media & Entertainment, HCL America
9:45AM–10:30AM:

Keynote Speech Presentation

"Full Services Co-Sourcing" - A transformational sourcing model that enable higher control while keeping asset light and service focused

Executives in the Media & Entertainment industry have a complex challenge of working on multi-dimensional strategies to ensure IT solutions delivery, including managing risk, compliance, architecture and ever-changing technologies. Two sometimes conflicting objectives are maximizing ROI across the spectrum of the CIO's portfolio, while at the same time ensuring the IT strategy is powerfully aligned to the overall organization's business strategy.

Attempts have been made at the “Total-IT Outsourcing” (TOS) model, wherein organizations have outsourced 100% of their IT services to an off-site service provider, thereby increasing flexibility and exposure to new technologies while enabling a focus on core-Business activities.

The TOS model can help an organization to reduce overall IT expenditure on current YOY basis and achieve operational excellence across IT Services Portfolio. However, it also has associated disadvantages of losing control, lack of innovation, as well as both cultural and people issues.

To this objective, HCL has developed the “Full Service Co-Sourcing” model. It is a transformational sourcing model, enabling higher control while keeping asset light and service focused. The model requires a collaborative engagement between customers and service providers, especially for planning and designing future IT-based business strategies.

Hot issues to be addressed include:

  • Achieving Business-IT alignment through a collaborative approach of a Portfolio Management Board.
  • Rationalizing and optimizing the enterprise application portfolio in-line with the business demand.
  • Minimizing sourcing risks; thus attaining better control, higher visibility and transparency on IT budget.
  • Increasing P&L impact and accelerating cost savings.
  • Attaining business & operation innovation through a focused transformational approach.
  • Reducing IT intensity, yet increasing IT maturity.
10:30AM–10:45AM:

Wired Networking Break
10:45AM–12:15PM:

Media & Entertainment Industry Executive Roundtable Discussion

Business-aligned Sourcing strategy for Technology-led Business Transformation in the Digital Convergence Marketplace

The digital convergence marketplace is the new reality for the Media & Entertainment industry. The steady acceleration of technology, plus the ever-increasing demand for communications does not only bring greater challenges at the convergence of these products and services, it also brings greater opportunities -- in new services, applications, products, platforms and devices. The organization that can manage a successful Business Transformation in the 1-on-1 Convergence Marketplace will experience a changed structure of existing industries, perhaps shifting the balance of power and altering the basis of competition.

The foundation of a successful Business Transformation is the establishment of a solid Business IT strategy. With a demonstrated flexibility in Business & Commercial models, HCL has experience in helping business in the Media & Entertainment industry to Leave & Layer (building the right Middleware strategies), Re-Platform for Growth and Re-Engineer for Cloud solutions.

Hot issues to be addressed include:

  • What steps are necessary for a successful Technology-led Business transformation?
  • How can a technology-led business transformation be implemented in a reasonable time frame and at affordable costs?
  • What Sourcing strategy is most effective for the Media & Entertainment industry?
  • What technical architecture and capabilities are required?
12:15PM–1:00PM:

Client Q&A Sessions/One-on-One Meetings with Customers

Key objectives to be gained from the Full Services Co-Sourcing model and Business-aligned Sourcing strategy.

Topics covered include:

  • Outsourcing Clarity
  • Quality Governance
  • Optimized Controls
  • Seamless Transition
  • IT Project Visibility and productivity
  • IT Resilience
  • Real time visibility and risk management
  • Application Performance Improvement
  • Improved End User satisfaction
  • Partner -- NOT vendor
  • Enterprise wide sourcing strategy
  • Focus on core-business and IT alignment
  • Minimized Sourcing Risk
  • Accelerated P&L Impact

Proposed questions:

  • How can optimized operations and resources for new business initiatives be created?
  • How can specific business goals and operational excellence be achieved?
  • How can a reduced IT intensity (IT spends to Revenue ratio) be realized?
1:00PM–2:30PM:

Networking Lunch and Closing Presentation

Risk-reward Partnership -- Output-based pricing for Software services

The recent recession and client pressure to share risk have led to a significant increase in the number of deals based on risk-reward partnership. The first real business outcome-based engagement model -- the Global Risk Reward Partnership (GRRP), initiated by HCL, is based on the fundamental of joint outcome ownership of a product.

With business transformation playing an important role in sourcing deals, outcome-based pricing/output-based pricing, which aligns sourcing interests, is increasingly gaining acceptance. Revenues in such arrangements depend on the value the provider can add. HCL has successfully partnered with global technology leaders to positively influence revenues of their products under a risk-reward sharing partnership. Offering a unique end-to-end Software-as-a-Service (SaaS) encompassing consulting, development, hosting and management through integrated SaaS, HCL have successfully supported businesses in speeding up the time to market by 40%.